Refund Policy


Last updated: June 2019

It is important to understand how BtcEX handles digital/fiat currency transactions to ensure any refunds and recharge. BtcEX, under no circumstance, will entertain the refund or cancellation of a successfully pipelined order. Once a buyer order is fully or partially matched, the amount in USD is transferred to the seller(s) and these transactions cannot be reversed. BtcEX shall be entitled to retain/deduct the transaction fee due from the trader. The balance after all settlements will be transferred to trader's account if/when requested except when it is unable to do so in compliance with applicable laws. Transfers shall be to any other cryptocurrency wallet specified by User and refund shall be in USD. A fee may be charged for the transfer if the bank requires so.

Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected]






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